Frequently Asked Questions
Below are some of the most commonly asked questions posed by our clients. Should your query not be covered below however, please do not hesitate to call our team: 0208 755 7919, 01634 914063, 01977 879291, or e-mail us: firstname.lastname@example.org or message us via the form on our “Contacts” page, and a member of staff will be happy to assist you.
Can I/we set up an account?
Yes, indeed. We are more than happy to set up business accounts subject to the usual credit-control checks and your acceptance of our standard Account Terms & Conditions. Please telephone or e-mail us for an application form and a copy of our Account & Hire T&Cs.
Do you accept credit cards?
Yes, of course. We accept all major credit cards underwritten by MasterCard and Visa, but with apologies we do not take American Express or Diners Club cards. You also need to be aware that there is a transaction charge of 0.5% for all debit cards and a charge of 1.5% for all credit cards.
Are there any other charges in addition to EVision Electric Car Hire basic Self-Drive Hire rates?
As indicated on the Rates page, our hire charges exclude VAT and insurance. You also have the option of paying an additional premium to reduce the insurance excess (not available for 25-29 year old drivers). There will of necessity be a small charge for us to deliver &/or collect your hire vehicle if you cannot collect or return your Tesla Model S.
Other charges may apply if you have any special requirements but these are discretionary and, wherever possible, we shall do our utmost either to waive these or keep them to an absolute minimum.
I have Penalty Points on my driving license. Can I still Self-Drive Hire a Tesla Model S from EVision Electric Car Hire?
It may be possible, depending upon how many points you have and for what you accrued them. Please call our team and we will do our level best to find a (legitimate) way to work around them.
How old do I need to be to Self-Drive Hire a Tesla Model S from EVision Electric Car Hire?
25 years old and over.
Can I extend my Self-Drive Hire term?
First of all, we usually keep a couple of vehicles in reserve to cover this eventuality, to avoid disappointing our other clients.
In the event that you should need to extend your hire, or find yourself unable to return your Tesla Model S when due, please contact our team as soon as possible by calling the numbers given above.
- There is no need to call or contact us by other means if you expect to return the car by no more than an hour past the due time.
- Please contact us at the earliest opportunity if you expect to be more than an hour late returning your Tesla hire. Please also be aware that this may incur additional charges up to a maximum equivalent of a day’s hire.
Can I park my own car at your offices?
Yes, of course, you may. Please note however that you leave your vehicle at our premises at your own risk and we cannot accept any responsibility for its safe-keeping, nor can we accept liability for any damage it may sustain whilst left in our car park.