FREQUENTLY ASKED QUESTIONS ABOUT TESLA HIRE AND CHAUFFEURING
Below are some of the most commonly asked questions posed by our clients. Should your query not be covered below however, please do not hesitate to call our team: 0208 755 7919, 01634 914063, 01977 879291, or e-mail us: firstname.lastname@example.org or message us via the form on our “Contacts” page, and a member of staff will be happy to assist you.
What sort of service can I/we expect?
Discretion, Courtesy, Professionalism and Respect combined with world-class Customer Service are our watchwords. All our licensed and DBS (Disclosure & Barring Service – formerly CRB) checked chauffeurs are committed to ensuring you receive the very best attention and service possible. Whether it is the simple little touches, like opening your Tesla Limousine’s doors for you and helping to carry your luggage, to respecting your privacy and confidentiality, our highly professional chauffeurs will frequently go “above and beyond” to give you the very best possible EVision Supercars experience.
Can I/we set up an account?
Yes, indeed. We are more than happy to set up business accounts subject to the usual credit-control checks and your acceptance of our standard Account Terms & Conditions. Please telephone or e-mail us for an application form and a copy of our Account & Hire T&Cs.
Do you accept credit cards?
Yes, of course. We accept all major credit cards underwritten by MasterCard and Visa but, with apologies, we do not take American Express or Diners Club cards. You also need to be aware that there is a transaction surcharge of 1.5% of the amount due for payments settled by credit cards.
- There is a 0.5% transaction surcharge for payments made by debit cards.
Are there any other charges in addition to EVision Supercars basic Chauffeured Limo rates?
As indicated in the Chauffeur/Packages page, our Chauffeured Limo rates exclude VAT. Other charges may apply for waiting times, parking charges/fees and any tolls. We may also charge for any special requirements you may have; but these are discretionary and, wherever possible, we shall do our utmost either to waive these or to keep them to an absolute minimum.
Do you have a Price List?
No price list, regardless of how comprehensive, can possibly cover every conceivable hire configuration and individual client’s specific requirements. This is why we only publish guide prices (see: Chauffeur/Packages) and ask you to e-mail or message us, via our “Contact” page, or to call us on 0208 755 7919 or 01634 914063 so that we may give you an accurate quote for your bespoke hire.
Will I be charged extra for London’s “Congestion Zone”?
All Tesla Model S, Pure-EVs are exempt from this charge, so… No.
Do you give discounts for repeat &/or multiple Chauffeured Limos’ bookings?
Yes, indeed. We value and believe in rewarding our regular and repeat customers loyalty. Similarly, we also believe in discounting multiple Chauffeured Limos’ bookings. Please contact our team and tell them what you need and be assured that they will do their very best to accommodate you.
How far in advance do I need to book?
The earlier you can book your Chauffeured Limo hire the better it is to avoid disappointment. That said, we usually keep a couple of our Teslas in reserve to cover late vehicle returns and last minute bookings. We may not be able at short notice to provide a specifically requested Tesla model or to accommodate any particular requirements you may have, but generally speaking it has not been unknown for us to provide a Tesla Chauffeured Limo with little more than an hour’s notice.
PORTS’ TRANSFERS, FAQs
Our executive Chauffeured Limousine service is available for ports’ transfers, pick-ups and drop-offs – London & South-East only, serving: Heathrow, Gatwick, Stansted, London City, Southend and Luton airports; Battersea Heliport; and Dover and Southampton docks.
How will I/we identify my/our chauffeur at the airport or docks?
In time-honoured tradition your chauffeur will be waiting for you in the Arrivals area, displaying a signboard bearing your name.
Occasionally of course, your Chauffeured Limo may be delayed by heavy traffic, or a motorway accident or closure for some other reason; when possible, your chauffeur will call your mobile/smart-‘phone to advise you if there is going to be any potential delay in picking you up. In the event you are unable to find your chauffeur and have not heard from him/her, please either have airport services page him/her, or call our offices: 0208 755 7919 or 01634 914063. We do stress however that these are very rare occurrences.
What should I do if my flight details change?
First of all, do not panic or concern yourself should this happen. We are here to work with you and fully appreciate that circumstances beyond one’s normal control can easily affect the best laid plans. Simply tell us as soon as possible, via e-mail or telephone, and we will happily amend/update your Chauffeured Limo booking accordingly.
Will my chauffeur be waiting for me if my flight arrives early?
While it would be foolish to guarantee this, we constantly monitor our clients’ flights arrival times online and devote our best endeavours to ensuring your Chauffeured Limousine is there waiting for you, no matter how early (or late) your flight may arrive.
Can you guarantee our Chauffeured Limo will be on time?
As with the answer to the previous FAQ, sometimes circumstances (road traffic accidents, breakdowns, road closures, etc) may conspire to keep your Chauffeured Limousine from arriving on time and it would therefore be foolish to guarantee something which may be beyond our reasonable control. Should this happen with your hire we will of course notify you and keep you apprised of the situation. Do rest assured however that this rarely happens and it is our usual custom to arrive early and be waiting to meet you.