Below are some of the most commonly asked questions posed by our clients. Should your query not be covered below however, please do not hesitate to call our team on 0208 755 7919 or e-mail us at firstname.lastname@example.org or message us via the form on our “Contacts” page and a member of staff will be happy to assist you.
CAN I SET UP AN ACCOUNT?
We are more than happy to set up business accounts subject to the usual credit checks and your acceptance of our standard Account Terms & Conditions. Please telephone or e-mail us for an application form and a copy of our Account & Hire T&Cs.
DO YOU ACCEPT CREDIT CARDS?
We accept all major credit cards underwritten by MasterCard and Visa, but with apologies we do not take American Express or Diners Club cards.
IS THERE A MILEAGE LIMIT?
Our hire rates include unlimited mileage, which means that you can drive as much as you want. However we recommend that no individual driver be at the wheel for extended periods and / or without taking appropriate rest.
ARE THERE ANY OTHER CHARGES IN ADDITION TO eVISION ELECTRIC CAR HIRE BASIC SELF-DRIVE HIRE RATES?
As indicated on the Self-Drive page, our hire charges exclude VAT and insurance (where applicable). You also have the option of paying an additional premium to reduce the insurance excess (not available for 25-29 year-old drivers). There will be a charge for us to deliver &/or collect your hire vehicle if you cannot collect or return your EV.
Other charges may apply if you have any special requirements but these are discretionary and, wherever possible, we shall do our utmost either to waive these or keep them to an absolute minimum.
I HAVE PENALTY POINTS ON MY DRIVING LICENCE. CAN I STILL SELF-DRIVE HIRE AN EV FROM eVISION ELECTRIC CAR HIRE?
It may be possible, depending upon how many points you have and what you accrued them for. Please call our team and we will do our level best to find a way to accommodate you.
HOW OLD DO I NEED TO BE TO SELF-DRIVE HIRE A CAR FROM eVISION ELECTRIC CAR HIRE?
25 years old and over for Tesla hire, 21 years old and over for a BMW i3 or Renault Zoe hire.
CAN I EXTEND MY SELF-DRIVE HIRE TERM?
We usually keep a couple of vehicles in reserve to cover this eventuality, to avoid disappointing our other clients.
In the event that you should need to extend your hire, or find yourself unable to return your EV when due, please contact our team as soon as possible by calling the number given above or by emailing us.
There is no need to call or contact us by other means if you expect to return the car by no more than an hour past the due time. Please contact us at the earliest opportunity if you expect to be more than an hour late returning your car. Please also be aware that this may incur additional charges up to a maximum equivalent of a day’s hire.
CAN I PARK MY OWN CAR AT YOUR OFFICES?
Yes you may. Please note, however, that you leave your vehicle at our premises at your own risk and we cannot accept any responsibility for its safe-keeping; nor can we accept liability for any damage it may sustain whilst left in our car park.
WHAT LEVEL OF SERVICE CAN I EXPECT?
Discretion, Courtesy, Professionalism and Respect combined with world-class Customer Service are our watchwords. All our licensed and DBS (Disclosure & Barring Service – formerly CRB) checked chauffeurs are committed to ensuring you receive the very best attention and service possible.
Whether it is the simple little touches, like opening the doors for you and helping to carry your luggage, to respecting your privacy and confidentiality, our highly professional chauffeurs will frequently go “above and beyond” to give you the very best possible eVISION Electric Car Hire experience.
WHAT OTHER CHARGES APPLY FOR THE CHAUFFEUR SERVICE?
As indicated in the Chauffeur/Packages page, our chauffeur rates exclude VAT. Other charges may apply for waiting times, parking charges/fees and any tolls. We may also charge for any special requirements you may have but these are discretionary and, wherever possible, we shall do our utmost either to waive these or to keep them to an absolute minimum.
DO YOU HAVE A PRICE LIST?
No price list can cover every conceivable hire configuration and individual client’s specific requirements. Call us on 0208 755 7919 so that we may give you an accurate quote for your chauffeur service.
WILL I BE CHARGED EXTRA FOR LONDON'S "CONGESTION ZONE" and T-CHARGE?
All pure-EVs are exempt from this charge, so… No.
DO YOU OFFER DISCOUNTS FOR REPEAT &/OR MULTIPLE CHAUFFEUR BOOKINGS?
Yes. We value and believe in rewarding our regular and repeat customers' loyalty. Similarly, we also believe in discounting multiple chauffeur bookings. Please contact our team and tell them what you need and rest assured that they will do their very best to accommodate you.
HOW FAR IN ADVANCE DO I NEED TO BOOK?
To avoid disappointment, the earlier you can book your self-drive or chauffeur hire, the better. That said, we usually keep a couple of our EVs in reserve to cover late vehicle returns and last minute bookings. At short notice, we may not always be able to provide a specifically-requested EV or to accommodate any particular chauffeur requirements you may have, but generally speaking it has not been unknown for us to provide our vehicles and services with little more than an hour’s notice.
WHICH AIRPORTS AND PORTS DO YOU COVER FOR CHAUFFEUR SERVICES?
Our executive chauffeur service is available for ports’ transfers, pick-ups and drop-offs – London & South-East only, serving: Heathrow, Gatwick, Stansted, London City, Southend and Luton airports, Battersea Heliport, Dover and Southampton docks.
HOW WILL I IDENTIFY MY CHAUFFEUR AT THE AIRPORT OR DOCKS?
In time-honoured tradition your chauffeur will be waiting for you in the Arrivals area, displaying a signboard bearing your name.
Very occasionally, of course, your chauffeur may be delayed by heavy traffic, a motorway accident or closure for some other reason; when possible, your chauffeur will call your mobile phone to advise you if there is going to be any potential delay in picking you up. In the very unlikely event that you are unable to find your chauffeur and have not heard from him/her, please either have airport services page him/her, or call our offices on 0208 755 7919. We do stress, however, that these occurrences are very rare.
WHAT SHOULD I DO IF MY FLIGHT DETAILS CHANGE?
First of all, do not panic or concern yourself, should this happen. We are here to work with you and fully appreciate that circumstances beyond your control can easily affect the best-laid plans. Simply tell us as soon as possible, via e-mail or telephone, and we will happily amend/update your chauffeur booking accordingly.
WILL MY CHAUFFEUR BE WAITING FOR ME IF MY FLIGHT ARRIVES EARLY?
While it would be foolish to guarantee this, we constantly monitor our clients’ flights arrival times online and devote our best endeavours to ensure that your chauffeur is there waiting for you, no matter how early (or late) your flight may arrive.
CAN YOU GUARANTEE MY CHAUFFEUR WILL BE ON TIME?
As with the answer to the previous question, sometimes circumstances (road traffic accidents, breakdowns, road closures, etc) may conspire to keep your chauffeur from arriving on time and it would therefore be foolish to guarantee something which may be beyond our reasonable control. Should this happen with your booking we will of course notify you and keep you apprise of the situation. Do rest assured, however, that this rarely happens and it is our usual custom to arrive early and be waiting to meet you.